At FluxSound, we carefully scan all of our sound packs and audio assets, ensuring they meet the required standards of quality before including them in our catalog. However, if a technical issue prevents you from accessing or using a product, you may be eligible for a refund.
For more information on the criteria, please review our Refund Policy below.
Non-Refundable Cases
- Refunds are not possible once a product has been downloaded and opened.
- Subjective dissatisfaction does not warrant a refund, as all products can be fully previewed prior to being purchased.
- It is the user’s responsibility to check for the required software and hardware to utilize the files. Refunds will not be approved for incompatibility issues.
Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Download Issues: If the purchased product cannot be downloaded because of a technical error from our side, please reach out to us as soon as possible. Should our support team fail to resolve the problem within 48 hours, a full refund will be processed.
- Corrupted or Non-Functional Files: If the downloaded files are corrupted or do not function as described, provide the support staff with relevant information regarding the problem. A full refund will be given if we cannot supply a functional copy within two business days.
How to Request a Refund
To request a refund, please contact our support team at [email protected] and provide the following information:
- Your order details (order number and purchase confirmation email)
- A description of the issue
- Screenshots or screen recordings (if applicable)
Refund requests must be submitted within 48 hours of purchase. All sales after this time are final, and no refunds can be requested.
Thank you for your understanding and support. Should you have any questions, please don’t hesitate to contact our customer service team.
