FluxSound is a commercial platform that enables independent visual and audio content creators to offer their works to customers worldwide. Whether you’re searching for high-quality music, sound effects, or images for your project, you’ll find a wide selection on our website. Before creating an account, we strongly recommend reviewing all the terms that govern our relationship with you, including the Terms of Use, Refund Policy, Data Policy, and this Privacy Policy.
When we say ‘we’, ‘us’, or ‘FluxSound’, we are referring to the owners and operators of the FluxSound website.
In this Privacy Policy, the terms personal information and personal data are used interchangeably.
Amendments & Modifications
This Policy may be updated from time to time. Revised versions will always be available on this page. You are responsible for reviewing any changes. By continuing to use FluxSound and its services, you confirm your acceptance of the updated Policy.
Involved Parties
This Privacy Policy is intended to protect all users interacting with FluxSound. We are committed to being transparent about how we collect, use, and protect your personal data.
By accessing or using FluxSound, you agree to the terms outlined in this Policy. If you do not agree, you should discontinue use of the website immediately.
External Links
Some FluxSound pages may contain links to external websites or services. Please note that these third-party platforms operate independently and may process your data according to their own privacy policies. We encourage users to review the privacy terms of any third-party services they access through our site.
Your Privacy
When using FluxSound, we may collect and store personal data for purposes such as account recovery, order processing, or support. You may also edit or delete your account details at any time, or request assistance from our account management team.
You have the right to request a downloadable text file containing all personal data submitted to our platform. You may also request full deletion of your account data, excluding any information FluxSound is legally required to retain under EU data protection laws. We do not sell, trade, or disclose your personal data to third parties.
The types of personal information we may collect include: username, email address, IP address, mailing address, date of birth, phone number, company name (if provided), payment details, survey responses, support queries, photos, blogs, content you upload or direct us to make available, actions you take on the website, and web/email analytics data. We collect this information directly from you or automatically via your interaction with the website.
As required by EU data protection regulations (including the General Data Protection Regulation 2016/679, or GDPR), FluxSound is the “data controller” responsible for your personal data.
Please see our Data Policy for further details on how we handle user data.
How We Use Your Personal Information
We use your personal data in the following ways:
To fulfill a contract or pre-contractual request, such as:
- Processing your transactions
- Delivering purchased content
Where necessary for legitimate interests, such as:
- Operating and maintaining the website
- Providing services to you
- Verifying your identity
- Responding to support inquiries or disputes
- Sending operational updates (e.g. outages, changes)
- Analyzing technical performance
- Preventing fraud and ensuring terms compliance
- Engaging in customer support and feedback collection
- Managing risks and internal legal matters
- Improving products and services
- Running administrative operations
- Evaluating and improving marketing and website performance using analytics
With your consent, such as:
- Sending promotional communications about products/services
- Personalizing content or advertisements via cookies or similar tools
As required by law, such as:
- Responding to legal or governmental inquiries
How We Keep Your Information Secure
We store your data on secure servers managed by FluxSound and authorized providers. Occasionally, we may store physical copies of certain data in secure facilities in Spain. We apply access control measures such as password protection, two-factor authentication, and encryption where appropriate.
Accessing and Managing Your Personal Information
You can access and edit much of your personal data directly through your FluxSound account. For full access, correction requests, or account closure, please contact us.
You also have the right to:
- Receive a portable copy of your data (in machine-readable format)
- Request data erasure or restrict processing
- Object to data use based on our legitimate interests (e.g. marketing)
- Withdraw consent at any time (where consent was given)
Some requests may be limited where we are required to retain data for legal or contractual reasons.
Information You Share Publicly
If you make personal information publicly available through comments, forums, or social media, please note that we cannot control how others may use or manage that data. Always exercise caution and check the privacy policies of other platforms before sharing your information.
Data Retention
We keep your personal data only as long as needed to provide services or comply with legal obligations. If you request deletion, we may retain limited data for purposes such as legal compliance, fraud prevention, fee collection, dispute resolution, and enforcement of our Terms of Service.
Any retained data will continue to be managed under this Privacy Policy.
Your Rights and Complaints
If you believe your data rights have been violated, you can file a complaint with a data protection authority in:
- Your country of residence
- Your place of work
- The country where you believe the breach occurred
For any questions or data-related requests, please contact our support team.
